Terms & Conditions

Please read these terms carefully before using our services.

Last Updated: January 1, 2025 | Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing or using the WA Bulk SMS platform ("Service") operated by WA Bulk SMS ("Company", "we", "us", or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users, including visitors, customers, and individuals who access or use the Service in any capacity.

2. Description of Service

WA Bulk SMS provides a WhatsApp bulk messaging platform that allows businesses to send large volumes of messages through WhatsApp. Our Service includes but is not limited to:

  • Bulk WhatsApp messaging (text, images, videos, documents)
  • Campaign management and scheduling
  • Contact list management and segmentation
  • Analytics and reporting tools
  • WhatsApp chatbot development and deployment
  • API access and integration support

3. User Registration and Account

To use our Service, you must register for an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately at enquiry@wabulksms.com of any unauthorized use of your account. We shall not be liable for any loss or damage arising from your failure to comply with this section.

4. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You must NOT use our Service to:

  • Send spam, unsolicited messages, or messages to contacts who have not provided consent
  • Transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
  • Violate WhatsApp's Terms of Service or Community Guidelines
  • Infringe upon intellectual property rights of others
  • Engage in phishing, fraud, or deceptive practices
  • Send messages related to gambling, adult content, weapons, drugs, or other prohibited categories
  • Use automated bots or scripts to misuse the platform
  • Resell or redistribute our Service without prior written consent

5. Compliance with WhatsApp Policies

Our Service is powered by WhatsApp's infrastructure. You agree to comply with all applicable WhatsApp Business Policies, Commerce Policies, and Community Guidelines. Any violation of WhatsApp's policies may result in immediate suspension or termination of your account without refund.

You acknowledge that WA Bulk SMS is not affiliated with or endorsed by WhatsApp Inc. or Meta Platforms, Inc.

6. Payment and Billing

All fees for our Service are payable in advance in Indian Rupees (INR) unless otherwise agreed. Payments are non-refundable except as expressly stated in our Refund Policy. We reserve the right to modify our pricing at any time with 30 days' notice.

In case of non-payment, we reserve the right to suspend or terminate your account. You are responsible for all applicable taxes in connection with your use of the Service.

7. Refund Policy

Refunds are considered under the following conditions only: (a) technical failure on our end preventing service delivery; (b) double billing or incorrect charges. No refunds will be issued for unused message credits, partial month usage, or services that have been delivered as described.

8. Intellectual Property

All content, features, and functionality of our Service, including but not limited to text, graphics, logos, and software, are the exclusive property of WA Bulk SMS and are protected by applicable intellectual property laws.

9. Limitation of Liability

To the fullest extent permitted by applicable law, WA Bulk SMS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Service.

Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the three months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless WA Bulk SMS, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of your violation of these Terms or your use of the Service.

11. Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, with or without cause and with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or for any other reason.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

14. Contact Information

For questions about these Terms, please contact us at:

📧 enquiry@wabulksms.com
📞 7827016896

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